Privacy Policy

Compliance

We take our reputation as seriously as the security of your money!

Belmoney understands that compliance and risk management are crucial for any financial services institution. Thatʼs why our team of experts constantly monitors services to ensure adherence to all regulated practices.

We are licensed and regulated by the National Bank of Belgium as a payment institution, authorized to operate throughout the European Union.

Our robust compliance process includes controls against money laundering, fraud detection, sanctions screening, and regulatory reporting, meeting all requirements efficiently.

Terms and Conditions

Acceptance of the Terms of Use

Please read the Terms of Use carefully before you start using the website and Happ. By clicking accept or agreeing to the Terms of Use, you agree to be bound by these Terms of Use and our Privacy Policy regarding money transfer services, whether for transactions initiated on the website or on Happ. If you do not agree to these Terms of Use or the Privacy Policy, you must not use our online Money Transfer Service.

Cookies

A “cookie” is a text file that a web server transfers to your browser when you visit the website or Happ. They are commonly used by websites to improve your experience and enable systems to recognize your browsers. Only the information you provide or the choices you make while visiting a site can be stored in a cookie. For example, the site cannot determine your email address unless you choose to enter it. Allowing a site to create a cookie does not grant access to the remaining parts of your computer, and only the site that created the cookie can interpret it.

We may use cookies to help provide our services to you, allow you to switch pages during your visit without re-entering your password, track activities on our website, or determine if you came to our site from an affiliate site. We may use temporary cookies that expire and are automatically deleted when you close your browser window to enable actions when you are logged into your account. We may also use long-term cookies that expire in the distant future to better understand usage patterns, improve our service, or remember your preferences for our services. We may allow third parties to place cookies through our site to provide us with better information about the use of our services and user demographics or to deliver relevant advertising to you. These third parties may collect information about your online activities over time and across different websites when you use our services.

By accessing or using our services, you consent to the placement of cookies on your computer or other devices as described in this Privacy Policy. You can adjust your browser settings to refuse or limit cookies, but if you do, certain features of our website may be limited or may not function properly.

“Do Not Track” (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We do not use technology that recognizes DNT signals from your web browser.

Google Analytics

We use a tool called “Google Analytics” to collect information about the use of this site. Google Analytics collects information such as how often users visit it, which pages they visit, when they do so, and what other sites they used prior to coming here. We only use the information from Google Analytics to improve this site and Happ. Google Analytics collects only the IP address assigned to you on the date you visit this site and Happ, rather than your name or other identifying information. We do not combine the information collected by Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone other than Google.

Information about Minors and Children

On our website and on Happ, we do not target, knowingly collect, or use personal information from children under the age of 13, who should not use this website or Happ. If a user is between 13 and 18 years old, they must obtain parental permission before using our services or website.

Personal Information

To provide services, Belmoney collects and may disclose certain personal and non-personal information we receive from you through registration forms or during the transfer of information between you and the fund beneficiary, such as name, address, and phone number, and financial account information. We also receive information about your transactions with us or others. Additionally, depending on the requested services and/or the amount of your transfer, Belmoney may also collect and disclose personal and non-personal information, such as date of birth, social security number or other identification number (including type, issuer, and expiration date), credit card information (including type, number, and expiration date), and any other necessary information to verify and process the request.

We (or our service providers) may collect personal data about the use of our services, which may include identifying information as well as statistical information that does not identify you.

Additionally, login information is automatically collected whenever you visit the website or Happ, gathering non-personally identifiable information, such as internet browser type, IP address, transaction-associated timestamps, and the pages you visited (see the use of “cookies” above).

Security

• National Bank of Belgium (NBB) circulars, communications, and legislation
• European Banking Authority (EBA) Guidelines
• Enterprise-Wide Risk Assessment (EWRA) obligations

• Customers using our platforms and services (including the Happ app)
• Employees, job applicants, and contractors
• Integrators such as API users, service providers, and vendors

• KYC/AML and legal obligations
• Service delivery and user authentication
• Fraud prevention and cybersecurity
• Customer support and communications
• Analytics and performance monitoring
• API access management (for integrators)

• Regulatory authorities and law enforcement
• Financial and banking partners
• Cloud, IT, and infrastructure providers
• HR and payroll processors (for staff)
• API and technical partners

• Access your data
• Request correction or deletion
• Restrict or object to data processing
• Request data portability
• Withdraw consent (where applicable)

• Data encryption
• Firewalls and intrusion detection systems
• Role-based access control and MFA
• Regular internal and third-party audits

• Customers: Up to 7 years after account closure
• Employees: In line with labor/tax laws
• Integrators: For the duration of the engagement + legal retention periods

• All Belmoney employees, contractors, and vendors are required to protect personal data under this policy
• Senior Management ensures privacy culture and accountability
• Our DPO (Data Protection Officer) oversees compliance, training, and audits across all operations

Questions

If you have any questions about this Privacy Policy, please contact:
+32 2 537 65 03

Complaint Handling Procedure

The Company adopts measures to address complaints.

If dissatisfied with a service provided by the Company, a complaint can be submitted by:

First, you must forward your complaint to your usual contact at Belmoney.

Alternatively, you may also address it to:
Post: Place Bara 28 – Anderlecht, 1070 Brussels
Email: compliance@belmoney.be

The Company follows these steps:

• The complaints handling officer ensures the processing of complaints addressed to the Company;

• Within 3 (three) business days after receiving the complaint, an acknowledgment of receipt must be sent to the customer;

• The Company conducts an initial analysis of the complaint and determines whether any additional information or documentation may be needed to complete an investigation.

• The company may need to contact the customer for additional information when necessary.

• Within 2 (two) weeks after sending the acknowledgment, a final response must be given to the customer;

• The company will record complaints for continuous improvement and monitoring through periodic review.