To start using our services, you need to complete the onboarding process and account verification. If you're unsure about your status, contact our support team.

Transactions may remain in "processing" due to compliance checks or additional verification requirements. If action is required, our team will notify you.

Transactions can be rejected for several reasons, including:

• Compliance restrictions
• Incomplete information
• Risk assessment results

If you need clarification, please submit a request with your transaction reference.

Refunds depend on the transaction status:

• If the transaction is not completed, a refund may be initiated
• If already processed, additional checks may apply

Please contact support with your transaction details.

Processing times depend on:

• Payment method
• Destination country
• Compliance checks

Most transactions are processed within standard settlement timelines.

We may request additional documents to comply with regulatory requirements (KYC/AML). This is necessary to ensure safe and compliant transactions.

Please submit a request with the updated details. Some changes may require verification before being applied.

For urgent matters, submit a request and include "URGENT" in the subject line. Our team will prioritize your case.